Terms of Service

1. The service

HRDesk24 is an online platform for HR, attendance, leave, payroll and related functions. Features available to you depend on your plan, as described on our pricing page. We may improve or change features over time; we will not materially reduce the core functionality of a paid plan during a billing period.

2. Accounts and users

• You are responsible for the users you invite and the roles you give them.
• Keep sign-in details confidential and tell us promptly about any unauthorised access.
• You must be authorised to accept these terms for your organisation.

3. Your data and your responsibilities

You own the data you put into HRDesk24 (“Customer Data”), including your employees’ personal data. You grant us permission to process it only to provide and support the service, as described in our Privacy Policy.

• You are responsible for having a lawful basis for the employee data you collect, and for giving employees any notices the law requires.
• You are responsible for the accuracy of the data, salary structures and policies you configure.
• Statutory compliance. HRDesk24 calculates items such as PF, ESI, Professional Tax and TDS from the rules and data you configure. You remain responsible for reviewing the results and for all statutory filings, deposits and payments.

4. Acceptable use

You agree not to:

• use the service for anything unlawful, or to store data you have no right to process;
• attempt to access other customers’ data or bypass security controls;
• disrupt, overload, reverse-engineer or resell the service without our written consent.

5. Fees and payment

Fees are as shown on the pricing page or in your order, charged monthly, and exclusive of applicable taxes. If payment is overdue we may, after notice, suspend access until it is resolved. Fees paid are non-refundable except where the law requires otherwise.

6. Data export and deletion

While your account is active you can download reports and records from the platform, and you can ask us for a copy of your data. After your subscription ends, we will delete Customer Data within a reasonable period, except where we must retain records by law.

7. Confidentiality and security

Each party will keep the other’s confidential information confidential and use it only for this agreement. We apply reasonable technical and organisational measures to protect Customer Data, as outlined in our Privacy Policy.

8. Intellectual property

We own the HRDesk24 software, branding and documentation. These terms give you the right to use the service during your subscription; they do not transfer ownership of it.

9. Availability and support

We aim to keep HRDesk24 available and to give notice of planned maintenance where practical. Unless a separate agreement says otherwise, the service is provided without a guaranteed uptime commitment.

10. Disclaimers

Except as expressly stated in these terms, the service is provided “as is”. HRDesk24 is a tool to help you run HR and payroll; it is not legal, tax or accounting advice.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential losses, and our total liability under these terms is limited to the fees you paid us in the twelve months before the claim arose.

12. Term and termination

Your subscription continues month to month until cancelled. Either party may end it with notice; we may also suspend or end it for a material breach of these terms.

13. Governing law

These terms are governed by the laws of India, and the courts at New Delhi have exclusive jurisdiction.

14. Changes and contact

We may update these terms and will revise the “Last updated” date; material changes will be notified to account administrators. Questions: [email protected], 671 MG Road, Ghitorni, New Delhi 110030, India.